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Sentrilock lockbox Frequently Asked Questions.

This list of questions was compiled and answered by SMAR in order to address some of the questions anticipated to result from the switch to the Sentrilock system. If you want to pre-order Sentrilock items, click here

The list is not intended to cover everything. Questions focus on the process of selecting and implementing the Sentrilock system. Members will be trained on the use of the new system via direct instruction during the transition. Sentrilock also has online training and interactive help on their website, which will be made available when the time comes. For those members without high speed Internet conections, instructional CD's will be made available.

1) Why did SMAR choose Sentrilock instead of Supra?
Cost...more bang for the buck, more technologically advanced.  If SMAR is going to go to the expense of purchasing a new lockbox system, doesn't it make sense to choose the very best technology has to offer?

2) Won’t SMAR be the “odd man out” in the region?
We are the odd man out now.  It is very possible that other Associations will follow suit with SMAR.

3) Will my Sentrilock keys work with Supra (or vice-versa)?
No

4) I just bought a Multacc box/key—is it useless? 
Multacc will no longer be supported by SMAR beginning July 24, 2006.

5) Why pay for this expensive electronic box when combos are so much cheaper?
Combination boxes cannot track who accessed the property. Electronic lockboxes eliminate the temptation to re-use the same combination across many lockboxes. Lost or stolen electronic keys can be disabled within seconds of being reported missing without having to replace the box. A lost or stolen combination list would require visiting every property with an affected box.

6) What will happen to my Multacc deposit if I can’t find my key?
Your Multacc key must be turned into SMAR in order to receive credit for your Multacc deposit.

7) I’ve heard Sentrilock boxes are not weatherproof. Is this true?
Sentrilock warranties its boxes against all weather conditions with the exception of sleet and/or freezing rain. Protective covers further minimize an already extremely low risk of weather-related damage.

8) Is there a deadline for turning in Multacc keys for the deposit?
If you plan on getting your deposit back, be sure to get it done prior to October 1, 2006. After that date, SMAR will no longer return deposits on Multacc keys.

9) What will happen to unclaimed Multacc key deposits after October 1, 2006?
If any unclaimed Multacc key deposit money remains, it will transfer to SMAR.

10)  Can I turn in my old lockboxes for a discount on the new ones?
SMAR will be selling the new lockboxes at a lower cost for a period of time rather than go through the turmoil of a box exchange. The prices will gradually go up as the July distribution date approaches. It's best to get your boxes as early as possible.

11)  Can I reserve the discounted boxes now and pay for them later?
No. Discounts only apply when full payment is received with the order.

12)  What is the Card Reader? Do I need to buy one?
The card reader performs two functions. First, it reads information about all the boxes your card has been used to access and transmits this information to the Sentrilock website. The information is compiled into access reports so each box owner will know what cards have been used to access their lock boxes. The second function of the reader is to renew the card so it will not expire.

Any card reader in the Sentrilock system may be used to read and renew your card. Members may choose to use the readers in their offices, or may purchase their own readers as a convenience.

13)  Where can I get an order form and additional information?
Just click here for an order form and a list of some of the Sentrilock system's features.

Do you have a suggestion for our FAQ list? Email and let us know.

8440 Leonardtown Road . Suite 211
Hughesville, Maryland 20637
301-870-2323 . 301-870-2575 Fax